Whatsapp released the latest report saying that in December 2021 it banned 20 lakh 79 thousand accounts. The company says that 95 percent of the banned accounts were banned for unauthorized use of automated messaging or bulk messaging or spam. Earlier in November, the company had banned 17 lakh 50 thousand accounts and received 602 complaint reports.
Regarding complaint reports received in December 2021, it is said that out of 528 reports, 149 were related to account support, 303 reports were filed for ban appeal, 29 reports were received for other support and 32 reports were received for product support. Of these, 13 reports were also about safety.
The accounts received complaints on which action is taken, WhatsApp shows as “Accounts Actioned”. Taking action means that either that account is being banned or the banned account is being restored again.
The new IT rules in India were implemented in May last year. According to these rules, digital platforms with more than 5 million users will have to publish compliance reports every month. In this report, all the information about the complaints received and the action taken on them will have to be given.
WhatsApp had earlier emphasized that messaging on the platform comes with the security of end-to-end encryption and WhatsApp does not have the facility to view the content. To know the behavior of any account, WhatsApp only has access to user reports, profile photos, group photos and descriptions. Apart from this, the company uses Artificial Intelligence (AI) tools so that the platform cannot be used for wrong purposes.